Required Skills: Excellent voice communication, customer handling and problem-solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.
Key Responsibilities:
Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
Deliver timely, accurate and skilled customer service; document contact topics and actions in tools.
Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards
📌 Customer Support Executive Bengaluru
🏢 ITMC SYSTEMS
📍 Bengaluru
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