Job Location: Kota, Rajasthan

Industry: Automobile Dealership- Evergreen motors

Department: Customer Relationship Management

CRM | Automobile Dealership

Customer-focused CRM skilled with experience in customer relationship management, lead follow-up, customer satisfaction, complaint resolution, and coordination with Sales & Service teams. Skilled in maintaining customer records, handling customer queries, tracking leads and follow-ups, and ensuring a smooth customer experience throughout the sales and after-sales journey.

Key Responsibilities:
Manage customer enquiries, leads, follow-ups, and customer databases.
Coordinate with Sales and Service teams to resolve customer concerns.
Conduct customer satisfaction calls and collect feedback.
Track leads, test drives, bookings, deliveries, and follow-up activities.
Handle customer complaints and ensure timely resolution.
Maintain CRM/DMS records and prepare regular reports.
Monitor customer retention, repeat business, and service follow-ups.




Support the team in improving customer satisfaction and overall dealership performance.
Graduate in any discipline.
1–3 years of experience in CRM/customer service, preferably in an automobile dealership.
Good communication and customer-handling skills.
Basic knowledge of MS Excel and CRM/DMS software.
Ability to coordinate with multiple departments.
Positive follow-up and problem-solving skills

Key Skills:

Customer Relationship Management | Customer Handling | Lead Management | Follow-up | Complaint Resolution | Customer Satisfaction | Sales & Service Coordination | CRM/DMS | MS Excel | Communication | Reporting

Salary: ₹13,000 – ₹18,000 per month

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Perks
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Provident Fund

Work Location: In person

📌 Customer Relationship Manager Crm Kota
🏢 Mahindra Evergreen Motors
📍 Kota