We are hiring Claims Associates to manage and process insurance claims while coordinating with customers, insurers, adjusters and internal teams.
Key Responsibilities:
Handle end-to-end claims processing and administration.
Review and verify claim forms, supporting documents and policy details.
Validate claims against policy terms, conditions and coverage.
Coordinate with customers, insurance companies, loss adjusters and other stakeholders.
Investigate discrepancies and obtain additional information or documentation when required.
Process claims accurately within defined turnaround times and service-level agreements.
Maintain accurate claim records and update systems regularly.
Identify potential fraud,
errors or irregularities and escalate them appropriately.
Respond to customer and stakeholder queries professionally and promptly.
Prepare reports and provide regular updates on claim status and pending cases.
Required Skills:
Valuable understanding of insurance claims processes
Solid communication and interpersonal skills
Good analytical and problem-solving abilities
Attention to detail and accuracy
Ability to manage multiple claims and meet deadlines
Positive working knowledge of MS Office and claims-processing systems