Providing accurate information about services and guiding customers in making informed decisions.
Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
Maintaining a deep understanding of our services and address customer concerns effectively.
Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
Escalating complex issues to higher authorities when necessary and following up on resolutions.
Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:
Provide step-by-step guidance to customers to resolve issues
Respond to customer inquiries through various communication channels, including phone, email and live chat.
Collaborate with cross-functional teams to ensure timely resolution of issues.
Handle a high volume of customer contacts while maintaining quality service.
Identify common customer issues and suggest improvements to enhance the customer experience.

📌 Customer Support Executive Bengaluru
🏢 Meru Info Solutions
📍 Bengaluru