Job Responsibilities
Handle guest check-in and check-out procedures efficiently.
Welcome guests and provide qualified and courteous service.
Manage room reservations, bookings, cancellations, and modifications.
Handle guest queries, requests, and complaints and coordinate with relevant departments.
Maintain accurate guest records and front office documentation.
Coordinate with Housekeeping, F&B;, Maintenance, and other hotel departments for smooth operations.
Handle cash, billing, invoices, and payment collection as required.
Manage and update hotel bookings through OTA platforms such as Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia, etc.
Monitor OTA reservations, room availability, rates, cancellations, and guest reviews.
Ensure OTA bookings are properly updated in the hotel's reservation/PMS system.
Assist in improving online guest satisfaction and maintaining good ratings/reviews.
Prepare daily front office reports and maintain occupancy and reservation records.
Requirements
Any Degree / Diploma in Hotel Management or Hospitality preferred.
1–3 years of experience in Front Office / Hotel Operations.
Positive knowledge of OTA platforms and online hotel bookings.
Knowledge of Hotel PMS / Reservation Software is an added advantage.
Good communication and interpersonal skills.
Basic computer knowledge.
Customer-service oriented with a professional attitude.
Ability to work in rotational shifts, including weekends and holidays.
Knowledge of English is required; additional languages are an advantage.
Pay: ₹25,000.00 - ₹40,000.00 per month
Advantages
Food provided
Work Location: In person
📌 Front Office Manager Sivakasi
🏢 Pearl Group
📍 Sivakasi
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