Location: Okhla Phase 1, Current Delhi | Field-Based
Positions: 2
Experience: 2- 6 Years
Role Summary
RK Business Group is looking for a Field Trainer Service Excellence to drive service quality and frontline capability across railway catering operations.
This is a field-intensive role involving regular visits to trains and operational locations to Train Coach Observe Correct Measure Report.
Key Responsibilities
Conduct on-train training for frontline railway catering teams.
Coach employees on service, communication, billing, hygiene and complaint handling.
Observe actual service delivery and identify skill/behaviour gaps.
Provide real-time corrective coaching and ensure training is implemented.
Support Train Managers and frontline teams in improving service standards.
Track recurring complaints, service gaps and improvement areas.
Maintain training records, field observations and reports.
Work closely with L&D; and Operations to drive service improvement.
Contribute towards reducing customer complaints and financial penalties.
Candidate Profile
Graduate in any discipline.
2–6 years of experience in field training, sales, hospitality, retail, customer service, operations, recruitment or other people-facing roles.
Excellent communication and interpersonal skills.
Confident, assertive and comfortable influencing frontline employees.
Robust observation, coaching and problem-solving abilities.
Must be comfortable with extensive field travel and railway operations.
Key: This is not a desk-based or classroom-only training role. The candidate must be willing to work directly with frontline teams on trains and operational locations
📌 Field Trainer New Delhi (India)
🏢 R.K Associates u0026 Hoteliers
📍 India
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