Work Mode: Work from Office – 2 days/week from client office
Shift: Rotational
Experience:
• Senior Engineer: 7+ years overall | 2+ years PagerDuty
• Lead/Principal Engineer: 10+ years overall | 3+ years PagerDuty
Key Responsibilities
Design, implement and manage PagerDuty integrations with DevOps, monitoring and ITSM platforms.
Configure and maintain PagerDuty services, escalation policies, schedules, routing rules and incident workflows.
Automate incident management, alert routing and operational workflows.
Integrate PagerDuty with monitoring, observability, CI/CD and ticketing tools.
Develop automation scripts and workflows to improve incident response and reduce MTTR.
Support production environments and participate in incident, problem and change management.
Troubleshoot alerts, integrations and automation failures.
Collaborate with DevOps, SRE, Cloud and application teams to improve reliability and operational efficiency.
Mandatory Skills
PagerDuty – 2+ years (Senior) / 3+ years (Lead/Principal)
Robust DevOps / SRE / Automation experience
Incident Management & Alert Management
PagerDuty Services, Escalation Policies, Schedules & Event Rules
API / Webhook integrations
CI/CD and automation
Linux / Shell scripting
Cloud exposure – AWS / Azure / GCP
Monitoring & Observability tools
Solid troubleshooting and production support experience