Job Timings: 5:30 PM 2:30 AM (IST)

Responsibilities and Duties

Support -
Record and classify received Incidents and undertake an immediate effort to restore a failed service as quickly as possible
Assign unresolved Incidents to appropriate teams
Log all Incident/Service Request details, allocating categorization and prioritization codes
Keep users informed about their Incidents status at agreed intervals
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Provide investigation and diagnosis of all Incidents and Service Requests
Verify resolution with users and resolve Incidents in ConnectWise
Escalate Major Incidents to the Manager
Escalate Incidents at risk of breaching Service Level Agreement to the Manager
Document troubleshooting steps and service restoration details
Create and submit knowledge articles
Provide specialized investigation and diagnosis of all Incidents and Service Requests
Monitor and optimize Infrastructure usage – Linux/AWS

Qualified Services -




Liaise with the Project Management team for effective product implementation for clients
Reporting to Project Management team on assigned projects
Hire, train, mentor and track progress of skilled services team members
Perform and oversee product implementation and configuration as per requirements
Perform Proof-of-Concept implementations as per requirements
Timely communication with clients at various stages of the project implementation

Technical Skills: Mandatory skills - Knowledge in IAM (Identity & Access Management), Linux, AWS, MySQL, Domain Controllers, Single Sign On, MFA

Preferred:

Authentication Protocols: Implementing Single Sign-On (SSO) using industry-standard protocols: SAML 2.0, OIDC, OAuth 2.0, WS-Fed, and MFA solutions.

User Lifecycle: Including automated provisioning and deprovisioning, role assignments

Directory Services: Experience in Azure Active Directory (Azure AD) and traditional Active Directory

📌 Devops Engineer Gurugram
🏢 ElevenX Capital
📍 Gurugram