Requirement:
24 years of experience in Customer Service, Commercial Operations, Order Management or Supply Chain, preferably within the pharmaceutical industry.
Experience handling customer queries, orders, deliveries, invoicing and order-related issues.
Strong Excel skills, including VLOOKUP/XLOOKUP, SUMIFS, Pivot Tables and basic data analysis.
Experience using ERP systems; knowledge of Power BI would be an advantage.
Experience maintaining trackers, reports and KPIs and following up on outstanding actions.
Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.
Good organisational skills, with the ability to prioritise multiple tasks and meet deadlines.
High level of attention to detail and accuracy.




A proactive and customer-focused approach with a robust sense of ownership.

Personal Attributes:
Customer-focused and qualified.
Proactive and solution-oriented.
Strong team player with a collaborative approach.
Comfortable working in a fast-paced and changing setting.
Confident in communicating with different levels of stakeholders.
Analytical and comfortable working with data.
Compliance-conscious and able to follow SOPs and regulatory requirements.
Willing to take ownership and go the extra mile to resolve customer issues.

📌 Executive Customer Support Vadodara
🏢 Novumgen
📍 Vadodara