Salary: ₹15,000 – ₹22,000 per month (based on experience)
Working Days: 6 Days a Week
Shift Timing: Day Shift
Job Responsibilities
Handle customer queries and requests through email in a timely and professional manner.
Respond to customer concerns while maintaining service quality standards.
Coordinate with internal teams to resolve customer issues.
Maintain accurate records of customer interactions and follow-ups.
Ensure adherence to company policies and service-level agreements (SLAs).
Escalate complex issues to the concerned departments when required.
Prepare and update reports related to customer interactions.
Provide excellent customer service and maintain customer satisfaction.
Required Skills
Good written and verbal communication skills.
Basic computer knowledge and proficiency in MS Office.
Ability to draft professional emails and maintain proper documentation.
Solid attention to detail and problem-solving skills.
Ability to work in a rapid-paced environment.
Educational Qualification
Any Graduate (Mandatory)
Preferred Candidate Profile
1 to 2 years of experience in customer service, email support, backend operations, or banking operations.
Immediate joiners preferred.