Key Responsibilities
Handle front desk operations and manage guest check-ins/check-outs smoothly.
Greet guests, provide information, and ensure a warm and skilled guest experience.
Coordinate with internal teams to resolve guest queries and complaints promptly.
Maintain a high level of customer satisfaction at all times (guest-first approach is must).
Answer phone calls/messages and respond to guest requests in a timely manner.
Update and maintain guest records/logs as per process.
Ensure lobby/ reception area is clean, organized, and presentable.
Support day-to-day front office operations and reporting (if applicable).
Required Skills & Qualifications
12 years of experience in front desk / reception / guest handling role.
Excellent communication and interpersonal skills.
Robust customer service orientation; customer satisfaction is must.
Ability to handle guests politely, even in challenging situations.
Basic computer skills (MS Office / billing software, if applicable).
Preferred (Optional)
Experience in hospitality/ hotel/ service industry.
Knowledge of common hotel front office processes (check-in, room allocation coordination, etc.).