Insight Global is seeking Agents and Investigators to join our client's back office customer disputes resolution team for a large, tech-forward consumer credit card on site in Hyderabad. Our client is a prominent global bank partnering with Mastercard. As an agent, you will investigate a variety of customer scenarios and take action to resolve issues and inquires following Mastercard rules and guidelines as well as US Regulation Z compliance. Dispute scenarios will be fraud and non-fraud related.

Responsibilities include
Investigate and resolve customer card transaction disputes received by the front office team through phone, chat and automated intake channels

– Communicate accurate resolution to customers
Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolutions responsibilities
Act as a SME on process and procedure while recommending appropriate enhancements

Must haves




1+ years of experience working within a back office, operational role at a financial institution
Solid technical aptitude
Excellent verbal and written communications skills and interpersonal skills

Helpful Backgrounds may Include
Fraud Analysis

– Credit Risk Analysis
Credit Management
Credit Card Collections
Market Surveillance
Financial Audit Investigation

Plusses
Experience investigating and resolving credit card disputes, fraud, or chargebacks
Knowledgeable in Regulation Z timelines and requirements under the Truth in Lending Act
Solid knowledge of Mastercard network guidelines, chargeback procedures, and chargeback reason codes highly preferred
Experience resolving digital wallet transactional disputes, familiarity with navigating complexities of PAN and DPAN codes
Experience resolving fraud and non-fraud related disputes

📌 Disputes Agent Hyderabad (India)
🏢 Insight Global
📍 India