Handle full range of technical sales support questions (products, process, or industry).
Independently handle Customer complaints with complete closure till claims.
Interface with customers to provide product information and instructions.
Provide backup support to other technicians & applicators.
Prepare and send work schedule for processing weekly reports.
Review technician reports daily for accuracy, appropriate detail, and completion.
Maintain documentation for internal cataloguing procedures and local standards.
Assist dealer, direct or end user service personnel in troubleshooting and diagnosing technical/application