We are looking for a confident, presentable, and customer-focused Receptionist who can efficiently manage front-desk operations along with pre-sales and telecalling activities. The candidate will handle visitors, calls, customer inquiries, lead follow-ups, and support the sales team in converting potential customers.
Key Responsibilities
- Manage reception/front-desk activities and greet visitors professionally.
- Answer and route incoming calls and maintain call records.
- Handle customer inquiries through calls, WhatsApp, and other communication channels.
- Make outbound calls to prospective customers and generate leads.
- Follow up with leads and understand their requirements.
- Explain products/services and provide relevant information to prospects.
- Schedule appointments and coordinate meetings with the sales team.
- Maintain and update lead/customer databases and follow-up records.
- Support the sales team in pre-sales activities and lead conversion.
- Ensure a professional and positive customer experience.
Required Skills
- Excellent communication and interpersonal skills.
- Good verbal communication in English & Hindi
- Confident and persuasive communication skills.
- Basic computer knowledge and proficiency in MS Office/Excel.
- Strong follow-up and customer-handling skills.
- Presentable, proactive, and target-oriented.
- Ability to handle multiple responsibilities efficiently.
Experience
1–3 years of experience in Reception, Telecalling, Customer Service, Pre-Sales, or a similar role.
Qualification: Graduate / 12th Pass with relevant experience.
📌 Receptionist – Pre-Sales & Telecalling (Navi Mumbai)
🏢 Athena Global Systems India
📍 Navi Mumbai
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