Experience: Customer Service/BFSI experience preferred (1 to 5 yrs)
Key Responsibilities:
Handle inbound customer calls and service emails.
Resolve queries related to accounts, cards, payments and digital banking.
Perform customer authentication, CRM updates and case disposition.
Handle complaints and escalations as per SOP.
Achieve AHT, FCR, NPS, Accuracy & Compliance targets.
Follow KYC, data privacy and information security guidelines.
Requirements:
Positive communication skills in Hindi & English.
Basic BFSI and KYC knowledge.
CRM/ticketing system knowledge.
Basic MS Outlook & Excel skills.
Typing speed: 35 WPM with valuable accuracy.
Willingness to undergo training, nesting and certification.
Interested candidates can apply now!
[email protected]
Nexhance LLP
Pay: ₹15,000.00 - ₹35,000.00 per month
Perks
Provident Fund
Work Location: In person
📌 Domestic Voice Process Bengaluru
🏢 Nexhance
📍 Bengaluru
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