Key Responsibilities
Patient Registration &
Reception: Register patients accurately, verify documents, and guide patients/attendants regarding hospital procedures and services.
Appointment Management: Schedule, reschedule, and coordinate doctor appointments and maintain accurate appointment records.
Patient &
Visitor Assistance: Attend to patients, attendants, and visitors professionally and provide appropriate information regarding departments, doctors, timings, and facilities.
Calls &
Enquiries: Handle incoming calls, hospital enquiries, and route calls to the concerned departments or staff members.
Billing &
Coordination: Coordinate with billing, TPA, insurance, diagnostics, nursing, and other departments whenever required.
OPD &
Patient Flow Management: Assist in smooth movement of patients from registration to consultation, diagnostics,



admission, or other required services.
Records &
Documentation: Maintain front office registers, patient records, appointment details, and other required documentation accurately.
Complaint Handling: Address basic patient/attendant concerns courteously and escalate unresolved complaints to the concerned senior/department.
Hospital Information: Provide information regarding hospital facilities, packages, departments, visiting consultants, and available services.
Skilled Conduct: Maintain a clean, organized, and skilled reception area while ensuring confidentiality and adherence to hospital policies and SOPs.

📌 Front Office Executive Lucknow
🏢 DR KNS MEMORIAL HOSPITAL
📍 Lucknow