Head Operations

Location: Chennai – Head Office

Experience: 15+ Years

Industry: NBFC / Financial Services

Reporting To: CEO

Key Responsibilities
Lead and oversee end-to-end operations, ensuring effective and cost-effective resource utilization.
Establish, implement and monitor operational processes, SLAs and TATs across functions.
Manage loan operations, including onboarding, disbursement, post-disbursement and collections coordination.
Ensure loan files comply with company policies, regulatory requirements and operational standards.
Lead and develop operations teams, including supervision, performance management and team motivation.
Manage internal and external audits, operational compliance and process governance.
Monitor MIS, operational metrics, volumes, defect ratios and SLAs, and drive corrective actions.
Identify and implement process improvements, risk controls and operational efficiencies.
Handle escalations,



exceptional delinquency cases and complex operational issues.
Ensure secure handling, storage and tracking of sensitive documents.
Manage digital operations including e-Mandate, e-Signing, Digital KYC and related processes.
Work closely with Sales, Credit and other teams to ensure timely, quality and compliant operations.

Candidate Profile
15+ years of relevant experience, preferably in NBFCs, with exposure to Secured & Unsecured Loans and LAP (Loan Against Property – Small Ticket).
Robust leadership, operational governance, analytical and process-management skills.
Excellent organisational and interpersonal skills with robust attention to detail.
Tamil proficiency is mandatory.
Candidates currently outside Chennai must be willing to relocate to Chennai.

📌 Head Operations Chennai
🏢 Shiksha Financial Services India Private
📍 Chennai