Work from Home: Eligible for 2 days/week WFH after completion of 3 months from DOJ
Do you have experience handling UK motor insurance claims and thrive in a rapid-paced claims environment?
We're looking for an FNOL Claims Handler to join our Claims team and support Otto's UK operations by managing First Notification of Loss (FNOL), conducting incident investigations, assessing liability, and delivering exceptional customer service.
What You'll Be Doing
Handling inbound FNOL calls from drivers
Capturing accurate incident details and claim information
Reviewing CCTV/Dashcam footage to support investigations
Conducting initial liability assessments
Contacting third parties to maximise intervention prospects
Maintaining accurate claims records and supporting documentation
Managing claims administration and supporting the wider UK Claims team
Ensuring SLA compliance and delivering high-quality customer service
What We're Looking For:
Experience handling UK Motor Insurance Claims
Hands-on experience with First Notification of Loss (FNOL)
Strong spoken and written English communication skills
Excellent analytical and investigative abilities
Ability to work under pressure and manage multiple priorities
Robust attention to detail and data accuracy
Comfortable using multiple systems simultaneously
Experience reviewing CCTV/Dashcam footage is an advantage
Knowledge of liability assessment, intervention claims, or accident management is preferred
Join a growing global team supporting one of the UK's leading mobility companies and play a key role in delivering an exceptional claims experience. Pay: Up to ₹750,000.00 per year
Benefits
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Experience:
FNOL in UK Motor Insurance Claims: 2 years (Required)