About Raho

Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.

Title: Front Office Executive/ Guest Service Executive (Full Time)

Location: Bangalore, India

Experience: 1+ year experience in the hospitality industry

Salary: 3.6L - 4.2L CTC PA

Role Overview The Front Office Executive/ Guest Service Executive plays a critical role as the first point of contact for our guests. This role is responsible for building robust, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.

Key Responsibilities
Communicate with guests via phone, email, chat, and OTA’s​
Respond to all guest inquiries within 15 minutes
Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services




Ensure guest satisfaction ratings of 9 and above​
Proactively upsell food and service bundles to meet acceptable sales benchmarks​
Be virtually available to guests throughout their stay for support and assistance​
Actively listen to guest concerns and resolve issues promptly and professionally​
Handle guest complaints with empathy, ownership, and solution-oriented thinking​
Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet
guest needs​Maintain detailed records of guest interactions, feedback, and complaints​
Extract insights from guest feedback and share them with internal teams​​

Skills & Qualities We’re Looking For
Solid verbal and written communication skills (English required)​
Customer-first mindset with high empathy and patience​
Ability to multitask and work under pressure​
Solid coordination and follow-up skills​
Problem-solving and conflict-resolution ability​
Attention to detail and documentation​

Requirements
Hospitality/Hotel Industry background is a must
Prior experience in front desk roles or guest service roles is preferred

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📌 Front Office Executive Karnataka
🏢 Raho Hospitalities
📍 Karnataka