Inbound Customer Service Executive (NRCCU) & Email, Chat Support

BANK ON ROLL: Kotak Mahindra Bank

Department: Customer Service NRCCU

Employment Type: Full time | Direct Payroll

Role Overview:

The Inbound Customer Service Executive will manage inbound customer interactions across calls, email, and chat platforms. The role requires robust communication skills, service orientation, and the ability to resolve queries efficiently while maintaining quality standards.

Primary Responsibilities:
Attend inbound customer calls with professionalism
Provide email and chat-based support
Address customer concerns related to banking products and services
Ensure issue resolution within defined TAT
Record and document all customer interactions accurately




Maintain service quality and compliance standards

Candidate Requirements:
Graduation (Any Stream) Mandatory
Freshers eligible to apply
Prior customer service experience preferred
Age between 18 -31 years
Solid verbal and written English communication skills
No academic or employment gap exceeding 6 months

Compensation:
Experienced: Up to 4.50 LPA (CTC) based on performance

How to Apply ? Interested candidates can share their CVs on WhatsApp on the number below

Contact On: HR Siddhi - 70300 23416

📌 Kotak Mahindra Bank Ccu Voice, Email & Chat Mumbai
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