To handle end to end Credit Card Fraud Monitoring Process
Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them
Own It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes
Duties and Responsibilities
Responsible to control sourcing/Offer level fraud.
Do sourcing monitoring for unusual activity.
Handle fraud escalation from Banks / RBI / Call Centre
Coordination with business / Risk / Partners
HO Led Monitoring / Field Coordination
To make strategy to control fraud
Channel Training and transaction Monitoring
Collection engagement to find fraud proactively
Writing Fraud control process and policy
Investigation Root Cause Analysis of fraud/dispute cases
Major Challenges
Handle end to end all processes and to start from ground zero.
Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.
Decisions
Make strategy for field and HO team to ensure all frauds prevented.
Introduce recent technology or recent ways to control fraud.
Interactions
Internal Clients:
Roles you need to interact with inside the organization to enable success in your day to day work
Risk Team: To understand and align on policy changes and ascertain impact
Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
External Clients: Roles you need to interact with outside the organization to enable success in your day to day work
Vendors Channel Partners
Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.
Dimensions
Financial Dimensions: NA
Other Dimensions: Significant volume dimensions associated with the job
Total Team Size: 0
Number of Direct Reports: 0
Number of Indirect Reports: 0
Number of Outsourced employees: 0
Required Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do more
Listens to others, stays calm under pressure, and treats everyone with respect.
📌 Lead Risk Containment Unit/senior Lead Risk Containment Unit Pune
🏢 Bajaj Finance
📍 Pune
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