Key Responsibilities
Provide L2 production support for data and analytics platforms.
Perform production break-fix, troubleshooting, incident resolution, and escalation management.
Administer Tableau and/or Power BI, including user access, permissions, data sources, refresh failures, and platform-related issues.
Support Snowflake and DBT environments, including troubleshooting data pipeline and platform issues.
Monitor and troubleshoot data pipelines using Fivetran, AWS Glue, and Airflow.
Analyze and resolve issues using SQL and Python.
Manage platform stability, availability, performance, and operational health.
Participate in RCA, problem management, and preventive action activities.
Work with application, data engineering, infrastructure, and other support teams for issue resolution.
Handle incidents, problems, and changes through ServiceNow.
Follow defined ITIL and production support processes.
Provide support in a 24x7 rotational support environment.




Maintain operational documentation, troubleshooting guides, and knowledge articles.

Mandatory Skills
Robust experience in L2 Data Platform / Production Support.
Hands-on administration experience with Tableau and/or Power BI.
Strong experience with Snowflake and DBT.
Experience with AWS and data integration tools such as Fivetran / AWS Glue.
Valuable knowledge of Apache Airflow.
Strong SQL and Python skills.
Experience working with ServiceNow for Incident, Problem, and Change Management.
Strong production break-fix and troubleshooting experience.
Experience working in 24x7 rotational support environments.
Solid RCA, incident management, and escalation-handling skills.

Good to Have
Informatica MDM
Datadog
Terraform / GitHub
BigQuery
Databricks
Microsoft PL-300 certification
SnowPro certification

📌 Operations Engineer Delhi
🏢 Xebia
📍 Delhi