Company: Swastik Industrial Works Industry: Stainless Steel Fasteners – Manufacturing & Trading Job Location: Masjid Bunder, Mumbai Department: Sales & Marketing Employment Type: Full-Time Experience: 2–5 Years (Preferred) Qualification: Graduate / Diploma / B.E. Mechanical (Preferred)
Job Summary
We are looking for a proactive and result-oriented Inside Sales Executive to manage customer enquiries, generate quotations, follow up on orders, and coordinate with internal departments to ensure smooth sales operations and customer satisfaction.
Key Roles & Responsibilities
Customer Enquiry Management
Handle incoming customer enquiries through calls, emails, and WhatsApp.
Understand customer requirements and recommend suitable products.
Maintain regular communication with existing and potential customers.
Quotation & Order Management
Prepare and share quotations with customers.
Follow up on quotations for order confirmation.
Coordinate with the Order Processing Team for timely order execution.
Ensure accurate pricing, product specifications, and order details.
Sales Follow-ups & Conversion
Follow up with customers to convert enquiries into confirmed orders.
Maintain records of pending quotations and customer responses.
Work towards achieving monthly sales targets.
Internal Coordination
Coordinate with the Sales, Purchase, Warehouse, and Dispatch Teams.
Check stock availability and delivery timelines.
Ensure timely resolution of customer queries and complaints.
Customer Relationship Management
Build and maintain strong relationships with existing customers.
Identify repeat business opportunities.
Support the field sales team with customer information and sales updates.
Reporting & Documentation
Maintain daily enquiry, quotation, and sales follow-up reports.
Update customer records in Excel/CRM/ERP systems.
Submit daily and monthly sales performance reports to management.
Required Skills
Positive verbal and written communication skills.
Robust negotiation and customer-handling abilities.
Knowledge of MS Excel, email communication, and ERP/CRM systems.
Ability to manage multiple customer enquiries.
Valuable follow-up and coordination skills.
Knowledge of stainless steel fasteners, industrial products, or B2B sales will be an added advantage.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits
Cell phone reimbursement
Life insurance
Provident Fund