Key Responsibilities
Handle inbound leads generated through website, marketplaces, digital campaigns and other channels.
Make outbound calls to prospective customers and drive lead-to-sale conversion.
Understand customer requirements and recommend the right products and solutions.
Conduct virtual/product demonstrations over phone, WhatsApp or video call wherever required.
Explain product features, advantages, pricing, offers, warranty and after-sales support.
Build robust customer relationships and provide a consultative buying experience.
Follow up systematically with interested prospects to close sales.
Handle customer objections related to price, product features, installation, service and competition.
Maintain accurate lead status,
follow-ups and sales activity in CRM/MIS.
Achieve defined daily/monthly sales, conversion and revenue targets.
Coordinate with Customer Experience, Operations, Service and Logistics teams to ensure smooth order fulfilment.
Capture customer feedback and share insights with the product/marketing teams.
Identify opportunities for cross-selling and upselling relevant products.
Maintain high standards of customer experience throughout the sales journey.