Company: Ikontel Solutions Pvt Ltd (on payroll)

Client: Nuance – Microsoft

Location: Gachibowli, Hyderabad

Work Mode: Work from office

Shift: Multiple rotational shifts

Experience: 1–2 years

Joining: Immediate joiners preferred. Candidates who can join within 5 days only.

About the Role

Ikontel Solutions Pvt Ltd is hiring an IT Support Engineer for our client Nuance (Microsoft) at Hyderabad. You will be the first point of contact for users facing technical issues. You will resolve queries quickly, communicate clearly, and make sure issues are tracked through to closure.

Key Responsibilities
Provide L1/L2 technical support to end users via email, phone, and ticketing tools
Log, track, and resolve incidents and service requests within agreed SLAs
Troubleshoot hardware, software, network, and application-related issues
Run basic MySQL queries to check data, verify records, and support troubleshooting
Write clear, professional emails to users, stakeholders, and the client team
Escalate unresolved issues to the right teams with complete details
Maintain accurate documentation of issues, fixes, and knowledge base articles




Work in rotational shifts to ensure round-the-clock support coverage

Required Skills & Qualifications
1–2 years of experience in IT support / technical support / service desk
Strong verbal communication skills in English
Excellent email writing skills : explicit, professional, and to the point
Basic understanding of MySQL : SELECT queries, joins, filters, and straightforward data checks
Good troubleshooting and problem-solving ability
Familiarity with ticketing systems and incident management processes
Willingness to work multiple rotational shifts , including nights and weekends if required
Graduate in any discipline (preferably IT / Computer Science / related field)

Good to Have
Experience supporting international or enterprise clients
Knowledge of Windows OS, Microsoft 365, and basic networking
ITIL basics

What We Offer
Chance to work on a global Microsoft-associated client account
Structured shift rotation and a supportive team environment
Learning and growth in enterprise IT support

Key Note
Only immediate joiners who can join within 5 days will be considered.

📌 It Support Engineer Immediate Joiner Only Hyderabad (India)
🏢 Ikontel Solutions
📍 India