Company Name - kalnirnay

Location - Dadar

Office Timing - 10 am to 6pm

Experience -5yrs to 8yrs

Salary - 5lpa to 7lpa

: IT Support Manager

Job Purpose: Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions. Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Key Responsibilities
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Provide end-user support to executive staff,



and advice regarding standard office applications and best practices as it evolves with company needs
Ensure Licensing Management
Support onboarding / off-boarding employees on corporate systems
Proven work experience as End user services manager
Knowledge of Google workspace, Sophos Firewall, Network switches and Routers
Exceptional customer service skills with a problem-solving attitude
Task-oriented and organized, experience managing a ticket queue and ability to prioritize
Team management skills, team player, can collaborate in a productive fashion
Able to troubleshoot a large variety of technical issues
Experience in remote support
Desktop Support: Windows 10 and Mac 10.13
Ability to work under pressure Preferred Skills
Hands on experience with help desk and remote-control software
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented
Excellent written and verbal communications skills

Interested candidates can share their resume @[email protected]

Pay: ₹19,000.00 - ₹61,000.00 per month

Work Location: In person

📌 It Support Manager Dadar
🏢 Kalnirnay
📍 Dadar