Role & responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems software hardware and networking.
Diagnose and troubleshoot technical issues identify root causes and implement solutions promptly.
Install configure and maintain computer hardware software and peripheral devices.
Collaborate with team members to ensure the smooth operation of IT systems and infrastructure.
Set up and support user accounts permissions and passwords.
Perform system upgrades and software installations as needed.
Monitor system performance and ensure security measures are in place to safeguard company data.
Respond to service requests in a timely manner and escalate issues to appropriate teams when necessary.
Document IT processes procedures and configurations.
Provide training and guidance to end-users on the proper use of IT equipment and software.
📌 It Support Engineer Gurugram (India)
🏢 Velocitai Digital
📍 India
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