Handle Inbound/Outbound s

Interact with international customers (mainly US/UK/Australia) to resolve queries or provide services. Customer Support &
Issue Resolution

Address customer concerns, complaints, and requests efficiently while maintaining high satisfaction. Excellent Communication Skills

Demonstrate robust verbal communication in English with a neutral or global accent. Adherence to Process &
Scripts

Follow company guidelines, scripts, and standard operating procedures (SOPs). Maintain Quality Standards

Ensure professionalism, accuracy, and compliance with quality benchmarks during s. Documentation &
Data Entry

Record customer interactions, update CRM systems, and maintain accurate records. Meet Performance Metrics

Achieve KPIs like Average Handling Time (AHT), First Resolution (FCR), and CSAT scores. Versatile to Work in Shifts

Willingness to work night shifts, rotational shifts, or weekends as per international time zones. Basic Technical &
Computer Skills

Ability to use systems, troubleshoot basic issues, and navigate multiple tools simultaneously. Team Collaboration &
Learning

Work with team members, participate in training, and continuously improve product/process knowledge.

📌 International Voice Process Executive Bangalore Rural
🏢 Wroots Global
📍 Bangalore Rural