Key responsibilities:
Handle day-to-day operational issues and escalations and ensure timely resolution within defined SLAs.
Support client communication, operational updates, review meetings and closure of agreed action items.
Prepare and review daily, weekly and monthly MIS and operational performance reports.
Identify process gaps and support implementation of process improvement, productivity enhancement and cost optimisation initiatives.
Monitor key workforce parameters including absenteeism, attrition, overtime and manpower productivity and take corrective actions.
📌 Manager Operations Srilanka Chennai
🏢 Writer Information Management Services
📍 Chennai
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