Order Processing & Coordination
Coordinate with Sales, Operations, Stores, and Service teams upon receipt of customer orders.
Review order details and ensure all necessary information is available for processing.
Prepare dispatch schedules based on equipment availability and customer delivery timelines.
Maintain order status reports and update stakeholders regularly.
Logistics & Dispatch Management
Plan and coordinate dispatches through transporters, courier partners, and logistics vendors.
Ensure timely shipment of equipment to customer locations across India.
Track shipments and proactively resolve transit-related issues.
Coordinate with warehouse/stores team for packing, labeling, and dispatch readiness.
Monitor delivery timelines and obtain proof of delivery from customers.
Documentation Management
Prepare and verify all dispatch-related documents including:
Tax Invoice
Delivery Challan
E-Way Bill
Packing List
LR/GR Copies
Transporter Documents
Installation Request Forms
Warranty Documents
Customer Acknowledgement Documents
Maintain organized records of all dispatch and logistics documentation.
Ensure compliance with statutory and internal documentation requirements.
Customer Coordination
Act as a single point of contact regarding dispatch and delivery status.
Coordinate with customers for delivery scheduling and shipment updates.
Resolve customer concerns related to shipment delays, transit damages, or delivery discrepancies.
Installation & Closure Coordination
Coordinate with service engineers for installation scheduling after equipment delivery.
Ensure equipment reaches the customer's site safely and successfully.
Follow up on installation reports and delivery acknowledgements.
Ensure smooth order closure after successful delivery and installation.
Inventory & Vendor Coordination
Liaise with warehouse personnel for inventory availability.
Coordinate with freight forwarders, logistics partners, and transport agencies.
Negotiate and monitor logistics costs where applicable.
Maintain transporter performance records and service levels.
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages
Internet reimbursement
Leave encashment
Paid sick time
Paid time off