Role description

Seeking an experienced Business Analyst with expertise in RPA and Automation initiatives to drive requirement gathering, process analysis, documentation, and stakeholder engagement. The role requires working closely with business teams to identify automation opportunities, define solutions, and support delivery across multiple projects.

Must-Have Skills

Business Analysis & Process Improvement
3+ years of Business Analysis experience
Requirements Elicitation & Stakeholder Management
Business Process Modeling
Process Flow Creation
BPMN
Workflow Diagrams
As-Is / To-Be Process Mapping
Process Improvement Initiatives
Automation Initiatives Experience

Documentation
BRD Preparation
FRD Preparation
User Stories
Use Cases
Acceptance Criteria Documentation

Methodologies
Agile
Lean Product Development
Waterfall

Core Competencies
Robust Understanding of Automation Tools
Ability to Manage Multiple Projects Independently
Organizational & Time Management Skills
Analytical Thinking
Critical Thinking
Creative Problem-Solving
Data-Driven Mindset
Strong Analytical Capabilities
Excellent Written & Verbal Communication Skills

Positive-to-Have Skills
Exposure to Enterprise RPA / Automation Programs
Experience Working with Cross-Functional Teams




Experience Working with Geographically Distributed Teams
Change Management
Stakeholder Adoption Management
RPA/Automation Certifications (UiPath, Automation Anywhere, Blue Prism, or Equivalent)

Qualifications
5+ years of overall experience.
Proven experience in Business Analysis, Automation, and Process Improvement programs.
Robust capability in requirements gathering, documentation, process mapping, and stakeholder engagement.

Skills Agile, Automation Anywhere, Business Analysis, Change Management, Process Documentation, Robotic Process Automation, Process Improvement, Product Management, Requirements Gathering, Workflow Automation, Waterfall

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I Business Analysis Thiruvananthapuram
🏢 UST
📍 Thiruvananthapuram