Experience: 5+ years in network operations or engineering
Responsibilities
Act as the offshore technical lead and highest technical escalation point in the NOC.
Support P1 major incidents with deep troubleshooting alongside the onsite L4s.
Own monitoring tool health and alert rule tuning across NNM, ThousandEyes and NetScout.
Review and approve change plans, including emergency changes outside business hours.
Lead capacity planning and technical reporting.
Review RCAs and mentor L3 engineers.
Required skills
Expert routing, switching, WAN/SD-WAN, firewalls and DNS/DHCP/IPAM.
Hands-on with NNM, ThousandEyes, NetScout, Infoblox, Palo Alto Firewalls and SASE.
ServiceNow incident, problem and change.
Scripting (Python) is a plus.