Company:A Large Global Organization

Key Skills:

Customer - centric solutions, Product Management, Product Manager, Retail, Rewards, E-Commerce

Roles and Responsibilities:
Define and manage the product vision, roadmap and backlog for customer account and loyalty capabilities.
Translate customer needs and business objectives into transparent use cases, product requirements and measurable outcomes.
Lead discovery and delivery of registration, authentication, profile, order history, returns, payment preference and account service journeys.
Develop loyalty, rewards, membership, tier and offer experiences that improve customer engagement and retention.
Coordinate with engineering, UX, analytics, operations and business teams to deliver reliable customer-facing digital products.

Skills Required:
5 - 10 years of relevant product management experience,



preferably including 4 - 6 years managing customer-facing digital products.
Hands-on Product Management experience, including roadmap ownership, prioritization, requirements definition and product lifecycle management.
Experience as a Product Manager for customer-facing digital products in the retail domain.
Solid understanding of customer-centric solutions and account management journeys across digital channels.
Experience designing or delivering rewards, loyalty, membership, points, offers or related customer engagement capabilities.

Positive to Have:
Experience with e-commerce products and digital commerce customer journeys.

Education:

Any Graduation or Any Post Graduation

📌 Product Manager Customer Account Management Chennai
🏢 MyCareernet
📍 Chennai