Key Responsibilities
Monitoring & Listening
Track brand mentions, reviews, and conversations across social media, forums, and review platforms daily.
Flag potential reputation risks, negative sentiment, or trending issues to the team early.
Maintain trackers/logs of mentions, complaints, and resolutions for each account.
Response & Engagement:
Draft and post responses to reviews, comments, and queries in the brand's tone of voice.
Escalate sensitive or high-risk conversations to seniors with the right context.
Support in managing conversations across Google reviews, social platforms, and other public forums.
Reporting & Coordination:
Assist in preparing weekly/monthly ORM reports summarising sentiment, volume, and key issues.
Coordinate with account and social teams to ensure responses align with ongoing campaigns and brand messaging.
Help identify recurring themes or complaints that need to be addressed.

About Company: Social Pill is an award-winning digital advertising agency based in Andheri West, Mumbai. We help businesses stay ahead with AI-powered solutions and Answer Engine Optimization (AEO), ensuring brands are discovered across AI-driven search platforms.

📌 Online Reputation Management Internship In Mumbai (India)
🏢 Social Pill
📍 India