Job Track Description
Requires broad technical expertise and industry knowledge.
Is accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
General Profile
Supervises daily tasks of complex business, technical support, or production teams.
Responsible for the success of the team.
Works within established precedents and practices.
Examines information to solve ongoing problems.
Ability to perform work unsupervised.
Functional Knowledge
Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
Business Expertise
Understands how to coordinate efforts across teams to achieve goals.
Impact
Impacts a team, by example, through the quality service and information provided.
Leadership
Provides daily team supervision.
(e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
Problem Solving
Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
Supervises the day-to-day activity of the Perks and Human Resource Administration department.
Ensures on-going performance, meets established guidelines, provides coaching and feedback, and conducts annual performance reviews.
Facilitates resolutions to complex problems and escalations.
Ensures all levels of service are met as per client expectations.
Ensures appropriate staffing levels and facilitates the allocation of work.
Interfaces with the client to identify and resolve on-going issues.
Performs other duties as assigned.
Complies with all policies and standards.