Description

Position: Monitoring Operations Specialist

Experience: 3 Years

Work Mode: Work from Office

Location: Pune

Domain

Key Responsibilities
Monitor enterprise infrastructure, applications, servers, databases, and network environments using monitoring tools.
Perform proactive monitoring and analyze alerts generated across multiple monitoring platforms.
Triage Major Incidents (P1/P2), identify potential business impact, and promptly notify relevant stakeholders.
Route alerts, incidents, and events to the appropriate support teams for investigation and resolution.
Perform initial assessment and categorization of alerts to filter noise and prioritize critical issues.
Track incident status and ensure timely follow-ups with resolver groups.
Monitor service availability, system performance, network health, and infrastructure uptime.
Generate operational reports and dashboards related to alerts, incidents, and monitoring effectiveness.
Participate in shift-based operations and support 24x7 monitoring environments.




Identify recurring alerts and recommend monitoring improvements to reduce false positives.

Required Skills:
Minimum 2 years of hands-on experience in Monitoring Operations/NOC environments.
Experience with PRTG, Current Relic, ManageEngine, Auvik, Splunk Event Monitoring, or any equivalent enterprise monitoring tool.
Solid understanding of infrastructure, network, server, and application monitoring concepts.
Experience in alert analysis, event correlation, and incident triage.
Ability to assess criticality and coordinate Major Incident communications with stakeholders.
Experience in routing alerts and incidents to appropriate resolver groups.
Valuable understanding of Windows, Linux, Network, and Cloud environments.
Strong analytical, communication, and stakeholder management skills.

Category

Monitoring Operations / NOC

📌 Monitoring Operations Specialist Pune
🏢 SELECTIONS HR SERVICES PRIVATE
📍 Pune