Job location - Jaipur
Work mode - WFO (5 days from office)
Shifts - US Shifts
Lead and manage day-to-day US Mortgage operations, ensuring SLA, quality, and productivity targets are met.
Handle end-to-end mortgage processes including loan processing, underwriting support, and documentation.
Manage team performance, workload allocation, and escalations.
Ensure compliance with US mortgage guidelines, policies, and quality standards.
Conduct performance reviews, coaching, and process training for team members.
Coordinate with internal and client stakeholders to resolve operational issues.
Identify process gaps and drive continuous improvement initiatives.
Experience: 5+ years in US Mortgage Operations, with team handling/leadership experience