Job ID: 41924 | Location: Airoli, Maharashtra, India | Work Model: Hybrid To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability.

Responsibilities

Essential Function 1: Order Management
Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.
Responsible for CSD activities.
Close interaction with Business Support, Affiliates and Agents.
Release incl. SAP delivery creation, monitor and check open.
Orders (L/C, delivery block, pricing, export licence, bottleneck product).
Review periodically of pending orders co-ordinate with BU for suitable action.
Capture and maintain customer/country shipping instructions/requirements for effective and effective order.

Essential Function 2: Communication




Close interaction with Marketing Service, Business Support, Affiliates and Agents.
Timely communication to the customer on their order position on update supply / availability.
Co-ordinate with Finance for getting SO released from Credit Block.
Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
Transport Manager, Order Fulfiller, Credit Management).
Give feedback on order status and handle issues and claims.
Proactive information of all involved parties.
Capture and maintain customer/country shipping instructions/requirements for effective and productive order execution.

Essential Function 3: Service Level Agreement
Achieve 100% delivery performance with customers.
Monitor pending orders.

📌 Process Associate Order Management Navi Mumbai
🏢 Clariant
📍 Navi Mumbai