Location: Manyata Tech Park

Role : Process Associate / Customer Support Executive

Key Responsibilities
Handle customer queries through calls.
Understand customer concerns and provide accurate and timely solutions.
Assist customers with bookings, cancellations, changes, payments and other service-related queries, depending on the process.
Resolve customer issues while maintaining a high level of professionalism.
Follow company policies, processes and quality standards.
Maintain accurate customer records and update information as required.
Escalate complex or unresolved issues to the appropriate team.
Meet defined quality, productivity and customer satisfaction targets

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Ensure a positive customer experience during every interaction.

Eligibility
Freshers and experienced candidates can apply.
Minimum qualification

12th Pass / Graduate

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Valuable verbal and written communication skills.
Comfortable working in rotational shifts

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Basic computer knowledge.
Customer-focused and willing to work in a target-driven workplace

📌 Process Associate Bengaluru
🏢 IGT solutions
📍 Bengaluru