Key Responsibilities
Provide L2/L3 production support for business-critical applications.
Monitor application health, system performance, and infrastructure alerts using Splunk and other monitoring tools.
Troubleshoot and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Develop and optimize SQL queries for data analysis, troubleshooting, and issue resolution.
Support applications deployed on AWS cloud settings.
Manage incidents, service requests, problems, and changes through ITSM tools such as ServiceNow, Remedy, or Jira Service Management.
Collaborate with development, infrastructure, database, and business teams to resolve complex technical issues.
Perform log analysis using Splunk and identify patterns impacting application performance.
Participate in release deployments, production validations, and post-release support activities.
Create and maintain support documentation, runbooks,



SOPs, and knowledge articles.
Support on-call rotations and provide support during critical production incidents.

Required Skills
Strong experience in Production/Application Support.
Hands-on experience with Splunk for monitoring, log analysis, dashboard creation, and alerting.
Experience working with AWS services such as EC2, CloudWatch, S3, Lambda, RDS, ECS, or EKS.
Strong knowledge of SQL and database troubleshooting.
Experience with ITSM processes including Incident, Problem, Change, and Service Request Management.
Experience with tools such as ServiceNow, Remedy, Jira Service Management, or equivalent.
Valuable understanding of Linux/Unix environments.
Robust analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.

📌 Production Support Engineer Pune (India)
🏢 Moofwd Technologies India
📍 India