Role Overview

We are looking for a hands-on and commercially driven Operations Head to manage and improve day-to-day operations across a growing food business.

The ideal candidate should have solid Cloud Kitchen experience (around 70%), along with exposure to Café operations (around 30%) and a positive understanding of the QSR setting.

This role is suited for someone who is not just an operations executor, but can think on their feet, solve problems, manage people, control costs and improve overall business performance.

Key Responsibilities
Oversee day-to-day operations across cloud kitchens and café outlets
Ensure smooth kitchen, service, order and dispatch operations
Drive compliance with food quality, hygiene, safety and operational SOPs
Monitor food cost, wastage, inventory, productivity and other operational KPIs
Manage delivery operations and coordinate with food platforms
Handle vendor coordination, procurement and supply requirements
Lead outlet managers, kitchen teams and operational staff
Plan manpower, shifts and deployment based on business requirements
Identify operational gaps and implement practical solutions
Monitor customer experience and take corrective action where required
Support new outlet / kitchen launches and improve existing processes




Work closely with the management team on operational planning and business growth

Ideal Candidate
6–10+ years of experience in Cloud Kitchen / QSR / Café operations
Robust Cloud Kitchen experience with additional Café and QSR exposure
Experience managing multiple units / locations will be preferred
Strong understanding of food operations, delivery, inventory, manpower and cost control
Good commercial understanding with the ability to connect operations with business performance
Should be smart, practical, proactive and strong at problem-solving
Comfortable working in a fast-paced and growing food business

Key Requirement:

We are specifically looking for candidates who have combined exposure across Cloud Kitchen + Café + QSR operations, rather than experience limited to only one format.

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Application Question(s)
Are you open for business travel?
Where are you currently located?
When can you start?
What is your salary expectation?

Experience:
Cloud Kitchen Operations and Multi-Unit Management: 5 years (Preferred)
Café / QSR Operations: 3 years (Preferred)

Work Location: In person

📌 Operations Head – Cloud Kitchen / Café / Qsr Mumbai
🏢 Da Werben Services Private
📍 Mumbai