Quality Analyst–Voice Advanced for an international electricity & gas utilities process. Responsible for monitoring & evaluating voice interactions, quality scoring, calibration, root-cause analysis, compliance checks, reporting, & coaching support.
Required Candidate profile
2–8years of experience, preferably3–6years in international voice customer service with1–2years in Quality Analyst/Quality Monitoring. Robust English communication, quality evaluation,RCA,calibration,
📌 Quality Analyst Voice Advance A Kolkata Bengaluru
🏢 Gratitude India
📍 Bengaluru
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