Roles and Responsibilities
Take care of Attrition, Shrinkage, CSAT.
Has worked on Dialer for calls.
Must have worked in Outbound process.
Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
Provide the team with a vision of the process objectives.
Candidates from Sales/Upselling background will be preferred.
📌 Operations Team Lead Gurugram
🏢 TP
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.