We are looking for a Senior Customer Care Representative to handle customer queries, provide support, and resolve customer concerns efficiently. The candidate should have positive communication skills and a customer-focused approach.
Responsibilities
Handle customer queries through calls, emails, and chat.
Understand customer concerns and provide suitable solutions.
Handle customer complaints and follow up for resolution.
Maintain accurate records of customer interactions.
Coordinate with internal teams to resolve customer issues.
Handle escalated customer queries when required.
Follow company processes and customer service guidelines.
Meet assigned service and performance targets.
Support team members and share knowledge when required.
Requirements
2–5 years of experience in customer service or customer support.
Good verbal and written communication skills.
Basic computer knowledge.
Positive problem-solving and customer-handling skills.
Ability to work effectively in a team.
Positive and qualified attitude.
Key Skills
Customer Service, Customer Support, Communication Skills, Complaint Handling, Customer Relationship Management, Problem Solving.