Job Responsibilities:
Welcome and assist guests in a friendly and qualified manner.
Handle guest check-in and check-out.
Manage room bookings, reservations, and cancellations.
Attend phone calls, WhatsApp messages, and guest enquiries.
Maintain guest records and billing details.
Coordinate housekeeping, maintenance, food service, and other resort activities.
Ensure rooms and resort facilities are clean and properly maintained.
Handle guest complaints and resolve issues promptly.
Manage day-to-day resort operations.
Monitor staff attendance and assign daily duties.
Maintain cash, payments, and basic accounts.
Coordinate with suppliers and service providers when required.
Ensure guests have a comfortable and pleasant stay.
Prepare daily reports for the management.
Qualification & Skills:
Minimum 2–3 years of experience in hotel/resort or hospitality industry preferred.
Good communication and customer-service skills.
Basic computer knowledge.
Ability to manage staff and daily operations.
Knowledge of English and Tamil; other languages are an advantage.
Pleasant personality, responsible, and willing to work adaptable schedule.