We are seeking a highly skilled

ServiceNow Developer/Specialist with solid experience in

ITSM, ITOM, CMDB, Discovery, and enterprise integrations

. The ideal candidate will be responsible for designing, developing, and supporting scalable ServiceNow solutions while ensuring adherence to platform best practices and governance standards

Key Responsibilities
Design, develop, and implement ServiceNow solutions across

ITSM and ITOM modules.
Configure and customize Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, Catalog Items, and Service Portal components.
Implement and support

Discovery,Event Management, CMDB, and CSDM initiatives.
Develop and maintain integrations with enterprise applications using

REST/SOAP APIs, IntegrationHub, MID Server, LDAP, SSO, Azure AD, and third-party systems

.
Perform platform enhancements, troubleshooting, root cause analysis, and production support.
Support platform upgrades, patching activities, and release management.
Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions.

Mandatory Skills
4+ years of hands-on ServiceNow development experience.
Solid expertise in

JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Policies, and Flow Designer





.
Hands-on experience in

ITSM modules

(Incident, Problem, Change, Request, Knowledge Management, Service Catalog).
Hands-on experience in

ITOM modules

(Discovery, CMDB, Service Mapping, Event Management).
Strong experience with

ServiceNow Integration Hub, REST APIs, SOAP APIs, MID Server, LDAP, SSO, and enterprise integrations

.
Positive understanding of

ITIL processes and ServiceNow development best practices

.
Experience with Update Sets, Service Portal, Studio, Source Control, and Agile delivery methodologies

Mandatory Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
CIS – Data Foundations (CMDB & CSDM)
ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM)

Preferred Certifications
CIS – Discovery
CIS – Service Mapping
CIS – Event Management
ITIL® 4 Foundation Certification

Preferred Experience
Experience working in global enterprise ServiceNow implementations.
Exposure to ITOM Health, AIOps, Virtual Agent, App Engine, and Performance Analytics.
Experience in large-scale CMDB and integration transformation programs

📌 Sr Servicenow Developer Itsm, Itom & Integrations Noida/bangalore
🏢 Birlasoft
📍 Noida