Position Summary The MDR Senior SOC Manager oversees all MDR SOC operations, providing strategic direction and ensuring operational excellence. This role is accountable for workforce planning, SOC performance metrics, and customer satisfaction. The Senior Manager partners with leadership across departments to drive continuous improvement and operational scalability.
Roles and Responsibilities
Strategic Leadership
Provide direction and oversight to SOC Managers and Leads.
Define and enforce SOC policies, standards, and best practices.
Lead workforce planning and ensure effective resource allocation.
Operational Excellence
Track SOC KPIs and performance metrics to ensure service quality.
Drive continuous improvement initiatives for detection and response.
Oversee incident handling processes and ensure escalation efficiency.
Cross-Functional Collaboration
Partner with Engineering, Threat Intelligence,
and Product teams to strengthen MDR capabilities.
Serve as a senior escalation authority for critical customer incidents.
Contribute to strategic planning and service delivery roadmaps.
Required Experience
12 to 14years of SOC or IR experience with at least 3 years in senior leadership.
Proven success managing multi-team or multi-site SOC operations.
Educational Qualifications
Bachelors degree in Cybersecurity, Information Systems, or related discipline (Master’s preferred).
Skills and Competencies
Robust leadership, organizational, and communication skills.
Expertise in SOC operations, MDR delivery, and client service.
Ability to align operations with strategic business objectives.