Roles and Responsibilities
Provide technical support to end-users through phone, email, or chat for desktop-related issues.
Troubleshoot hardware and software problems using various tools such as antivirus scanners, disk management utilities, etc.
Manage service requests from initiation to resolution, ensuring timely closure of tickets.
Collaborate with other teams (e.g., network operations) to resolve complex issues affecting multiple systems.
Document all interactions with customers in a explicit and concise manner.