Software Support

Company: Arema Technologies

Location: Sanjay Palace, Agra, Uttar Pradesh

Job Type: Full-Time

Salary: Based on interview performance, skills, and experience.

Job Overview

Arema Technologies is looking for a motivated and customer-focused Software Support Executive to assist clients with software-related queries, troubleshoot basic technical issues, and ensure a smooth user experience.

The ideal candidate should have good communication skills, basic technical knowledge, and a willingness to learn and solve problems.

Key Responsibilities
Provide support to clients regarding software-related queries and issues.
Understand and troubleshoot basic software problems.
Guide users through software features, processes, and solutions.
Handle customer queries through calls, WhatsApp, email, or other communication channels.
Identify and report technical issues to the development or technical team.
Follow up on reported issues and ensure timely resolution.
Maintain records of customer queries, issues, and resolutions.
Assist clients with basic software setup, configuration, and usage.
Coordinate with internal teams to resolve customer-related issues.




Provide feedback to the technical team regarding recurring user issues.
Prepare basic support reports and maintain proper documentation.

Requirements
Graduate or pursuing graduation in Computer Science, IT, or a related field.
Basic knowledge of computers and software applications.
Good verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to understand and explain technical issues in a simple manner.
Good customer-handling and coordination skills.
Willingness to learn new software and technologies.
Freshers can apply.

Preferred Skills
Basic troubleshooting
Customer support
Problem-solving
Communication skills
MS Office/Google Workspace
Basic understanding of software and web applications
Team coordination

What We Offer
Skilled and supportive work setting
Practical exposure to software and customer support
Opportunity to learn technical and troubleshooting skills
Growth opportunities opportunities
Performance-based learning and development

Pay: From ₹10,000.00 per month

Work Location: In person

📌 Software Support Agra (India)
🏢 Arema Technologies
📍 India