Role & responsibilities
Lead day-to-day digital operations delivery and team performance.
Allocate workload and ensure SLA, quality, productivity, and utilization targets are met.
Monitor campaign intake, launch readiness, and delivery health.
Manage client/internal escalations and operational risks.
Coach, mentor, and develop team members.
Ensure adherence to SOPs, quality standards, and documentation requirements.
Support onboarding, cross-skilling, resource planning, and continuous improvement initiatives.
📌 Team Lead Digital Operations Chennai
🏢 Wipro
📍 Chennai
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